![]() ![]() Lastly, you can try removing the camera from your account and then reinstalling the application on your phone. Try switching networks if you’re currently connected to a poor connection. Then you need to check the health of the network you’re using on your mobile phone. Make sure that the notification permissions are not disabled in the application settings. First, you need to use your smartphone and check app permissions. If you’re in this situation as well then there are a couple of things you can try. However, some customers said that they were not receiving any notifications of their phones even after pairing up the camera with the mobile application. That way you can keep tabs on your home even when you’re away. The Ezviz security cameras can inform users if they detect any movement while the owners are not home. That should help resolve the configuration error. Ezviz cloudplay. password#You need to remove any special characters from the Wi-Fi username and password and then try pairing your camera with the home network. While going through the configuration process you need to make sure that the mobile device and the security camera are on the same network to get everything working.Īdditional methods that can be used to fix this issue are by moving the router close to your security camera or changing the Wi-Fi credentials. If you’re using a dual-band router then you need to ensure that your Ezviz camera is connecting to the 2.4Ghz band and not the 5.0Ghz. If your camera can support both frequency bands then you can fix the network issue by resetting your router.īut if your camera can’t support the 5.0Ghz frequency band then you need to change the bandwidth on your router. Ezviz cloudplay. manual#You can check the manual to confirm the channel compatibility criterion. Even though some camera models can support both 5.0GHz and 2.4Ghz frequency bands, chances are that your device can’t support the 5.0Ghz band. Many users also complained about having difficulty in setting up the camera with their router. After the reset is complete, pair the camera with the app again and it will likely fix the issue. So, it is best to go through the manual if you can’t reset your camera. The procedure may vary depending upon which type of camera you’ve bought. ![]() You can do so by holding down the reset button. On the other hand, if the LED indicator is on and you can see that the camera can draw power then you need to remove the camera from the application and then reset the camera. Make sure that the battery is charged and the camera can draw power from the circuit. To confirm you will have to check the LED indicator on the camera to see if the camera has power or not. Ezviz cloudplay. Offline#Start by checking the power status of the camera, chances are that the camera is not able to draw power from the battery which is why it is showing up offline in the application. Here are a few things that you will have to do to get your Ezviz camera working again. Usually, this issue can be related to a bad connection or issues with the power flow. Many factors can contribute to this issue and it will compromise the security of your home if you ignore it for too long. If you browse the community forums, you will notice quite a few users having issues with their Ezviz camera showing up offline. Common Ezviz Camera Problems Troubleshooting ![]() So, if you’re thinking of buying Ezviz cams then here is a list of some common Ezviz camera problems and how you can easily troubleshoot them. If you want to access the playback feature then you will need to subscribe to the Cloud Play service by Ezviz.Īlthough Ezviz security cameras are very reliable, customers have mentioned some problems with the device from time to time. Depending upon your requirements you can buy wired or wireless security cameras that can be installed inside or outside your house. Ezviz cameras are reasonably priced and millions of users have installed them in their apartments. Common Ezviz camera problems troubleshootingĮzviz has a wide range of security products for your smart home. ![]()
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